Help & Advice

I have ported my GSM number to another operator. Will my automatic GSM bill payment order be valid?

The automatic or manual payment order that you have placed before you have ported your number will only be valid for the bills that are issued or will be issued by your old operator and will not be in effect for your new operator. You can place automatic or manual payment order for the bills of your new operator via Online Banking, Alo Garanti and Garanti branches.

  1. How can I correct an incorrect transaction that I have performed? How can I get the receipt of the transaction that I have performed?

    For all your transactions except bill payments, tax payments, loading units and stock transactions, you can request correction by calling 444 0 333.

  2. For which organizations can I make online bill payments? What are the agreement entry periods?

    The information of the bill with automatic payment order can be viewed at least 1 day before the payment due date.

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Telephone Banking:444 0 333 Alo Garanti