Help & Advice

What should be taken into consideration when purchasing free tickets with miles?

You can view the miles amount needed to use rewards by visiting the Miles&Smiles website and clicking the “Reward Calculator” button, entering you departure and arrival courses and the reward type.

The free are tickets are only issued round-trip, they cannot be open-dated.

Your miles have to be sufficient for a certain flight destination.

You can use your miles even in the busiest seasons to get free airline tickets, without any seat restrictions. However if you wish, you can also get free tickets for seats with limited capacity that require significantly lower mile amounts.

To use the free tickets for international flights in our program, you can depart from any point in Turkey that has an airport, and any point in the world that program partner airlines have flights to and from. Additionally, the departure and the arrival points don't have to be the same.

Within the Shop&Miles program, you can have a maximum of 8 transfers and 1 stop.

You can have your free tickets issued at Turkish Airlines Sales Offices or through the Miles&Smiles website.

If you want to pick up your ticket from the airport (TOD), you have to make your reservation at least 5 hours before the departure time. If you want to pick it up from the sales office, you have to make your reservation at least 48 hours before the departure time.

Your miles are valid for 3 years.

For detailed information, you can visit the Miles&Smiles website.

  1. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

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