For Your Security


We strongly recommend you to pay attention to the points stated below for your security while using your credit card

  • You should not share your card and PIN with anyone, write your PIN on the card or keep it written in your wallet.
  • If you want your family to take advantage of the facilities offered by credit cards, you can get supplementary cards for them.
  • If your card is lost or stolen, you should immediately call 444 0 333 Alo Garanti.
  • When making a payment, you should keep an eye on your credit card.
  • You should enter your PIN without sharing it with or revealing it to anyone.
  • On PIN-less transactions, you should make sure that the slip you are signing is yours and check the amount written.
  • You should immediately sign the signature field that appears on the back of your card.
  • You can get your card PIN by calling 444 0 333. For Chip&PIN transactions, you will have to use this PIN.
  • You should not share your card number, expiration date and the security code that appears on the back of the card with anyone.
  • If your card is withheld in Paramatik, you should immediately contact the branch or call 444 0 333 Alo Garanti.
  • For your online purchases, you should use a virtual card and prefer merchants with SSL certificate.
  • If you haven't used your card for a long time, you should make sure that it's still where it's suppose to be.

Related Information

Enjoy your credit card!Enjoy your credit card!

Help and AdviceHelp and Advice

  • How can I get a PIN for my credit card?

    You can get your credit card PIN by calling 444 0 333 Alo Garanti, keying in 1 (the PIN transactions option), and passing the security check. Find out more

  • How can I get a Bonus Premium Card?

    After you got your Bonus Plus, if you have earned a minimum of TL 150 within the last 12 months, your Bonus Plus is replaced by Bonus Premium. Find out more

  • When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date. Find out more

  • How can I create the visual of my Flexi Card?

    You can determine your card visual by selecting one of the 6 different standard Flexi visuals. Find out more