Payments - Frequently Asked Questions

You can match your IBAN with your mobile phone number, e-mail, identity number, tax number, or passport number; you can share your identified Easy Address with people to send you money, instead of sending your IBAN. You can use your Easy Address information in FAST, EFT, and Remittance transactions.

Our customers can send money with FAST by using Personal and Corporate Internet Branch and Mobile Branch channels and receive incoming funds as well.

All our customers can transfer money with FAST via Garanti BBVA Mobile by following these steps: Money Transfers > Transfer to IBAN > Transfer to Easy Address.

You can find out about your outstanding Turkcell and Superonline bills under the Bill section on Garanti BBVA Internet Banking and Garanti BBVA Mobile.

You can find out about your outstanding Vodafone bills under the Bill section on Garanti BBVA Internet Banking and Garanti BBVA Mobile.

You can apply for HGS;

• by going to the Applications menu and then the HGS section on Garanti BBVA Internet Banking,
• by going to the Applications menu and then the HGS Application section on Garanti BBVA Mobile,
• by calling Garanti BBVA Customer Communication Center, or
• by visiting Garanti BBVA branches.