Help & Advice

Do I have to be Garanti Bank customer or a garanti.com.tr user in order to apply for a Şifrematik? How much does Şifrematik cost? How do I request and get one?

Yes, you need to be a Garanti Bank customer, as well as an Internet Banking user in order to get a Şifrematik. Şifrematik activation can only be made through Internet Banking which you log on using your current password. For this reason, you must be an Internet Banking user to get a Şifrematik. To apply for Internet Banking, click here.

When you make a request for a Şifrematik, a one time service fee of 20 TL is charged.
You can apply for a Şifrematik only through the Şifrematik menu of your Internet Banking page. Corporations, on the other hand, can go to any Garanti Bank branch to apply for a Şifrematik.
Your Şifrematik device will be delivered to the address you provided during your application within 7 days of your request. Corporations can get their Şifrematik Device from their Garanti Bank branch

  1. How can I log on to Internet Banking using only my Mobile Signature? If I transfer my mobile number to another service operator, can I still use my Mobile Signature without experiencing any problems?

    On the Internet Banking page, by changing the settings on the Mobile Signature section of the Dashboard Settings step, you can begin logging on to Internet Banking using your Mobile Signature.

  2. What do I need to do in order to begin using my Mobile Signature on the Garanti Internet Banking? How can I log on to Internet Banking?

    First of all, you have to submit an application by logging on to Internet Banking and going to the Dashboard Settings step PIN / Password section Definition for Quick Loign with Mobile Signature.

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