Help & Advice

I pay a fee for receiving my ELMA Account statement by mail. Can I get my statement by e-mail only?

You can define your statement to be sent only by e-mail through the 'ELMA Account' section of the 'Accounts' menu in Online Banking. The statement fee of 3,5 TL will not be charged as your statement will not be sent by regular mail.
You can make the same definition through Garanti branches or 444 0 333 Alo Garanti.  

  1. Can I update information via Internet Banking? Can I open a current account via Internet Banking and Alo Garanti?

    You can update your address, home or business phone number, fax, e-mail address and internet information via Internet Banking.

  2. How can I open a time deposit account?

    If you do not have an account at Garanti Bank yet, you can open an account by visiting the nearest Garanti branch along with your identity card and the documents: Certificate of Residency or An invoice that requires subscription issued within the last 3 months or A document issued by any governmental institution.

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Telephone Banking:444 0 333 Alo Garanti