Help & Advice

When withdrawing the money sent via Cep Bank I am asked for the amount and the sender's mobile phone number. What should I do if this information is not specified on the SMS I have received?

When withdrawing the money sent to you via Cep Bank, you will be asked for the amount which is not indicated on the SMS text. The amount sent does not appear on the SMS text for security purposes. The sender must separately inform you of the amount sent.
When withdrawing the money sent to you via Cep Bank, you will be asked for the sender's mobile phone number which is not indicated on the SMS text. The sender's mobile phone number does not appear on the SMS text for security purposes. The sender must separately inform you of his/her mobile phone number.

  1. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

  2. How can I get my corporate Internet Banking password?

    Our corporate customers can submit their Corporate Internet Banking applications to our branches along with the required documents.

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