Help & Advice

How can I top-up counters to my phone or some else's phone?

Turkcell Counter Top-Up

To top-up Turkcell Prepaid Card counters, go into the Message section of your mobile phone*, type “kontor”, leave a space, enter the counter amount that you want to top-up** (you may top-up 250, 500, 1000, 2000, 3000 or 5000 counters) and leave another space. Enter your Cep Bank PIN and send it to 3333 via SMS.***
Example: kontor 500 1234

To top-up counters to another number, just enter the phone number to which you want to top-up counters, the counter amount and the first letter of “Turkcell” (T) and send it to 3333 via SMS.
Example: kontor 5xxxxxxxxx 500 T 1234

 

* To perform this transaction in the Define Cep Bank step, the mobile phone number line that you have specified must be a Turkcell Prepaid Card line.
** The minimum number of counters that you can top-up is 250.
*** This transaction will be reflected on your mobile phone bill or your prepaid line as 1 SMS.

Avea Counter Top-Up

To top-up Avea counters, go into the Message section of your mobile phone*, type “kontor”, leave a space, enter the counter amount that you want to top-up (you may top-up 100, 250, 500, 750 or 1000 counters) and leave another space. Enter your Cep Bank PIN and send it to 3333 via SMS.**
Example: kontor 500 1234

To top-up counters to another number, just enter the phone number to which you want to top-up counters, the counter amount and the first letter of “Avea” (A) and send it to 3333 via SMS.
Example: kontor 5xxxxxxxxx 500 T 1234

 

* To perform this transaction in the Define Cep Bank step, the mobile phone number line that you have specified must be a Avea Prepaid line.
** This transaction will be reflected on your mobile phone bill or your prepaid line as 1 SMS. 

Vodafone Counter Top-Up

To top-up Vodafone counters, go into the Message section of your mobile phone*, type “kontor”, leave a space, enter the counter amount that you want to top-up** and leave another space. Enter your Cep Bank PIN and send it to 3333 via SMS.***
Example: kontor 500 1234

To top-up counters to another number, just enter the phone number to which you want to top-up counters, the counter amount and the first letter of “Vodafone” (V) and send it to 3333 via SMS.
Example: kontor 5xxxxxxxxx 500 T 1234

 

* To perform this transaction in the Define Cep Bank step, the mobile phone number line that you have specified must be a Vodafone Prepaid line.
** The minimum number of counters that you can top-up is 100.
*** This transaction will be reflected on your mobile phone bill or your prepaid line as 1 SMS.

  1. When I enter my customer number and Internet/Mobile Banking password, I get a message that says "Your accounts are closed for use in Online/Mobile Banking". Why do I get this message?

    The reason you get this message in Internet Banking or Mobile Banking is that you have entered your PIN incorrectly for multiple times.

  2. How do I define my Cep Bank? How can I send money via Cep Bank?

    You can define your Cep Bank through Garanti Internet Banking or Garanti Paramatiks.

Other ways to get helpOther ways to get help

Help & Advice Home

Telephone Banking:444 0 333 Alo Garanti