Help & Advice

What do I have to do if my Paracard is used to withdraw cash or make purchases without my knowledge?

You have to call Alo Garanti and close your card immediately. To make purchases or withdraw cash with your Paracard, the PIN has to be entered correctly and our customers are responsible for the card PINS. However, if you do not remember the aforesaid spending, you can object to it by faxing a 'Spending Objection Form' to 0 212 657 2110.


  1. What do I need to do in order to begin using my Mobile Signature on the Garanti Internet Banking? How can I log on to Internet Banking?

    First of all, you have to submit an application by logging on to Internet Banking and going to the Dashboard Settings step PIN / Password section Definition for Quick Loign with Mobile Signature.

  2. What is verification via SMS? How do I use it? If I transfer my number to a different operator, would I still receive the verification SMSs?

    Verification via SMS is the method of getting your verification via SMS for the money transfers, information updates, and payments that are made through Internet Banking.

Other ways to get helpOther ways to get help

Help & Advice Home

Telephone Banking:444 0 333 Alo Garanti