Help & Advice

Can I change my Cep Bank PIN? What happens if I enter it incorrectly or I forget it?

You can change your Cep Bank PIN through the Cep Bank menu in Internet Banking. If you enter your Pin incorrectly while sending it via SMS, your transaction will not be executed. In the case that you enter your PIN incorrectly 3 times, your Cep Bank will be CLOSED for your security and you will need to change its status back to OPEN through Internet Banking.
You can immediately get your new Cep Bank PIN through the Cep Bank menu in Internet Banking.

  1. Through which operators and mobile phones can I perform Cep Bank transactions?

    You can perform Cep Bank transactions through all mobile phones that have SMS sending and receiving feature.

  2. What is cardless transaction? Can I use my Paracard for shopping?

    It is a feature that enables you to perform transactions by pressing the “ENTER” button without using a card.

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