Help & Advice

When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

If for any reason, the miles earned through a flight or a received service haven't been automatically recorded in the account, you can submit a query for the miles to be included in your account by entering the flight no, date of the flight, flight class, course and the ticket number on the “Enter Missing Miles” page.

  1. Can I transfer the miles on my supplementary card to my main card?

    The purchases made with the main card and the supplementary card are presented on a single statement.

  2. How can I pay my credit card debt automatically?

    You can place an order for the credit card payment to be collected from your account.

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