Help & Advice

How can I increase the miles I earn in addition to Shop&Miles?

With Shop&Miles, you, as a member of Miles&Smiles, earn miles for your flights to 965 destinations on Turkish Airlines and all member airlines within the *Star Alliance group.

Star Alliance member airlines:

THY, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines, bmi, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, South African Airways, Spanair, Swiss International Air Lines, TAP Portugal, Thai Airways International, United Airlines, US Airways.
You can earn 1.500 miles for your domestic flights, 3.000 miles for your flights to/from Europe and up to 17.000 miles for your trans-oceanic flights. Also by purchasing your ticket with Shop&Miles, you earn shopping miles in the amount of your ticket.

Within the Miles&Smiles program, in addition to the flights, you can also earn miles by accommodating at participation hotels, renting cars from participating car rental companies or shopping at Bimeks.

  1. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

Other ways to get helpOther ways to get help

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Telephone Banking:444 0 333 Alo Garanti