Help & Advice

How can I find out the status of my application?

You can find out the status of your application via our automated voice answering system by calling 444 0 333 Alo Garanti and keying in 3-4-1, followed by the application number you have received at the time of your application and your mobile or home phone number.
You can also find out the status of your credit card application through the Complaints menu.

  1. How can I get a PIN for my credit card?

    You can get your credit card PIN by calling 444 0 333 Alo Garanti, keying in 1 (the PIN transactions option), and passing the security check.

  2. What documents do foreign nationals need to apply for a credit card?

    Foreign nationals can apply by submitting the photocopies of their identification document, certificate of residency and work permit, and providing a guarantor.

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Telephone Banking:444 0 333 Alo Garanti