Help & Advice

How can I enter my flight miles into my account? From which flights I can't earn miles?

For your flight miles to be automatically entered into your account, you need to specify your Miles&Smiles card number that starts with TK when making flight reservations. Before boarding the aircraft, you need to present your ticket and your Miles&Smiles card to the THY attendant during check-in. If your information is complete, you can enter your flight miles into your account within 12 months after your flight. For the transaction to be valid, the ticket number, flight number, departure and arrival points and the passenger class information must be entered correctly. For the online flight entry form, click here.

You cannot earn miles for flights with reward tickets, charter flights and flights on airlines that are not program partners.

  1. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

Other ways to get helpOther ways to get help

Help & Advice Home

Telephone Banking:444 0 333 Alo Garanti