Help & Advice

How are collections made for contractual bill payments?

For automatic payment orders, the payment is carried out automatically from your account on the payment due date. When you do not have sufficient balance in your account, collection can also me made through your credit card.  The collection made through your credit card is reflected on your statement as cash advance transaction . Additionally, cash advance transaction interest is also reflected on your statement.  If you want the payments of your bills to be collected through your credit card when you do not have sufficient balance in your account, you can contact our nearest branch.
For automatic-limited agreements, automatic payment of the bill is made when the bill amount does not exceed the upper-limit that you have specified.
For manual agreements, you have to make the payment.

  1. What needs to be taken into consideration after making an agreement entry for bill payments via Internet Banking? How can I pay my bills by installation number?

    For all organizations, after making an agreement entry you need to call your branch 1 day before the payment due date to check the bill information.

  2. How can I correct an incorrect transaction that I have performed? How can I get the receipt of the transaction that I have performed?

    For all your transactions except bill payments, tax payments, loading units and stock transactions, you can request correction by calling 444 0 333.

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Telephone Banking:444 0 333 Alo Garanti