Customer Careline

Customer CarelineYour satisfaction is our obligation

Have a complaint? Let us find a solution right away.

“I have a complaint” implementation is a system to enable you to reach us when you experience a problem regarding our bank. You can call us from 444 0 338 and inform us about the issue you are unsatisfied with, we process your problem and improve ourselves to serve you better.

From below, you can instantly view the information about the most submitted topics:

Account Management Fee

Each current account involves various costs such as opening, closing, management and archiving costs. To partially compensate these costs, an account management fee is collected twice a year in the months of January and July. To view the current account management fees, click here.  

Information regarding Credit Cards:

Application Status: If you have applied for a credit card, you can immediately find out the status of your application.

Card Information: If you have a Bonus, Miles&Smiles Credit Cards or American Express Card, you can access your account summary, current billing cycle expenditures, accumulated bonus/miles/MR and card information by clicking the card you own.

Limit Increase Request: To submit your credit card limit increase request, you can fill out the Credit Card Limit Increase form and fax it to 0212 657 59 64 along with your income document. Your request will be processed as soon as possible. You can find out the result of your request by calling 444 0 333 Alo Garanti.

Spending and Cash Advance Objection: You can submit your objection regarding credit card spending and cash advance by filling out the Credit Card Spending/Cash Advance Objection Form and faxing it to 0212 657 2110. Your request will be processed as soon as possible. To find out the result of your request, please call 444 0 334 Alo Bonus.

You can call 444 0 33 Alo Garanti for your questions and requests and 444 0 338 Customer Careline for your complaints.


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For all of your questions, you may contact us...

Customer Careline

Call Customer Careline:

444 0 338