Practical Solutions

Practical Solutions

  • Account Management Fee

      Each current account involves various costs such as opening, closing, management and archiving costs. To partially compensate these costs, an account management fee is collected twice a year in the months of January and July. To view the current account management fees, click here. 

  • Information regarding Credit Cards

      Application Status: If you have applied for a credit card, you can immediately find out the status of your application.

      Card Information: If you have a Bonus, Miles&Smiles Credit Cards or American Express Card, you can access your account summary, current billing cycle expenditures, accumulated bonus/miles/MR and card information by clicking the card you own.

      Limit Increase Request: To submit your credit card limit increase request, you can fill out the Credit Card Limit Increase form and fax it to 0212 657 59 64 along with your income document. Your request will be processed as soon as possible. You can find out the result of your request by calling 444 0 333 Alo Garanti.

      Spending and Cash Advance Objection: You can submit your objection regarding credit card spending and cash advance by filling out the Credit Card Spending/Cash Advance Objection Form and faxing it to 0212 657 2110. Your request will be processed as soon as possible. To find out the result of your request, please call 444 0 334 Alo Bonus.

      You can call 444 0 333 Alo Garanti for your questions and requests.