Technical Issues

Use Internet Banking without any interruptions.

About Browsers

If you are using up-to-date web browser versions, you can take advantage of our services with any problems. You can view the version information of your browser through the “About” tab on the “Help” menu of your browser.

If you are getting a message that says “The internet site you are trying to view uses a certificate that was signed by an unknown authority. This page cannot be displayed”, your browser may be outdated. In this case you have to install the relevant additional software on your computer or replace it with the up-to-date version. You can update your browser free of charge through the website of the software provider. If you want to continue using the existing version, we recommend you to download the relevant update from the following websites to enable your browser for 128-bit encryption. 

  • For the Microsoft Internet Explorer official website, click here.
  • For the Mozilla Firefox official website, click here.
  • For the Apple Safari official website, click here.
  • For the Opera official website, click here.
  • For the Google Chrome official website, click here.

About Main Menu

You can download the free Adobe Flash Player that you need in order to download and use the Main Menu faster, from here.

If you are still experiencing problems after installing Flash Player, you can check your Flash programs with the link below. If on the page that comes up, you cannot see the text “Flash Settings are Correct”, there might be a problem with your Flash program and you may have to install it again.

  • To test Flash, click here.
  • To download the free Flash Player, click here.

Related Information

Use Internet Banking, and get the most out of it...Use Internet Banking, and get the most out of it...

Help and AdviceHelp and Advice

  • What needs to be taken into consideration after making an agreement entry for bill payments via Internet Banking?

    For all organizations, after making an agreement entry you need to call your branch 1 day before the payment due date to check the bill information. Find out more

  • What are the Internet Banking transaction hours and limits?

    You can decrease your Internet Banking transaction limits yourself through the Definitions / Security Settings step. Find out more

  • What do I need to do in order to begin using my Mobile Signature on the Garanti Internet Banking?

    First of all, you have to submit an application by logging on to Internet Banking and going to the Dashboard Settings step PIN / Password section Definition for Quick Loign with Mobile Signature. Find out more

  • Why do I get a mesage that says “The internet site you are trying to view uses a certificate that was signed by an unknown authority. This page cannot be displayed”?

    The browser you are using is Internet Explorer version 3.xx. Find out more