Help & Advice

What happens if I receive an SMS or my phone rings while I am on wap.garanti.com.tr?

Depending on the features of your phone, receiving and opening an SMS or receiving and answering a call may disconnect your connection or you may loose the page that you are viewing at that time.

  1. When I enter my customer number and Internet/Mobile Banking password, I get a message that says "Your accounts are closed for use in Online/Mobile Banking". Why do I get this message?

    The reason you get this message in Internet Banking or Mobile Banking is that you have entered your PIN incorrectly for multiple times.

  2. What is Internet Banking password? How can I get my Internet Banking password?

    It is your 6 to 8-digit unique password to log in Internet Banking. You can immediately get your Internet/Mobile Banking password by using your card PIN without having to fill out a form.

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