Help & Advice

For which organizations can I make online bill payments? What are the agreement entry periods?

ADANA WATER AND SEWERAGE

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. Payments of overdue bills cannot be made through counters.

ADAPAZARI WATER

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date.  Payments of overdue bills cannot be collected.

ANADOLU CETELEM

Payment can only be made through the “pay utility bill by installation number” step. It is possible to make payments for overdue bills.

ANKARA WATER AND SEWERAGE

Payments of contractual bills can be made by entering agreement through the bill payments step. There must be at least 1 week between the date of entry and the date of cancellation. Payments of overdue bills cannot be collected.

ANKARA CHAMBER OF COMMERCE

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date.

ANTALYA WATER

Automatic payments of the bills are processed if the agreement is entered at least 3 working days before the payment due date. Payments of overdue bills cannot be collected.

AVEA

Automatic payments of the bills are processed if the agreement is entered at least 2 working days before the payment due date.  Payment of overdue bills can be made through our branch counters and Internet Banking.

ASSAN CARD

Bill payments can be made through the contractual bill payments step. Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date.  Payments of overdue bills cannot be collected.

ATAŞEHİR 36.-38. BLOCK PAYMENTS

Automatic payments of the dues are processed if the agreement is entered at least 1 day before the payment due date. Payments of overdue dues cannot be collected, and can only be carried out after the building complex management sends out invoices with new payment due dates.   

AYDIN WATER

If the current bill information is displayed on the screen, automatic payment is processed, provided  the agreement is entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected.

BURSA BOTAŞ

If the current bill information is displayed on the screen, automatic payment is processed, provided  it is entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected. 

BURSA WATER AND SEWERAGE

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected. 

BURSA CHAMBER OF COMMERCE

Payment can only be made through the “pay utility bill by installation number” step. Payments of overdue bills cannot be made through counters.

DIGITURK

Payments of the bills can be made through the “contractual bill payments” step or the “pay utility bill by installation number” step. Payment of overdue bills can be made through Garanti branches and Delivery Channels channels.

ESKİŞEHİR BOTAŞ

The agreement must be entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected. 

ESKİŞEHİR WATER AND SEWERAGE

Bill payments can be made through the contractual bill payments step. Automatic payment is processed if the agreement is entered until the 18th of the relevant month. If entered after the 18th, the payments are processed starting from the next month. Payments of overdue bills cannot be collected. 

GAZİANTEP WATER

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date.  Payments of overdue bills cannot be collected. 

İSTANBUL İGDAŞ

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date.  Agreement entry cannot be made on the payment due date of the bill.  Payments of overdue bills cannot be collected. 

İSTANBUL WATER AND SEWERAGE

Bill payments can be made through the contractual bill payments step. The agreement must be entered at least 7 working days before the payment due date.
Agreement entry and cancellation cannot be made on the same day. There must be at least 1 day between these transactions. Payments of overdue bills cannot be collected. 

İSTANBUL CHAMBER OF COMMERCE

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date.
In the case that the payment is not made by the payment due date, a new invoice due for the next period along with a separate invoice for overdue charges are sent by the İstanbul Chamber of Commerce. If there is an invoice due for overdue charges, the payment for the current period cannot be collected before that invoice is paid. To make bill payments for the current period, the overdue charges must be paid first.

İSTANBUL CHAMBER OF INDUSTRY

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. In the case that the payment is not made by the payment due date, a new invoice due for the next period along with a separate invoice for overdue charges are sent by the İstanbul Chamber of Industry. Payments of overdue bills and partial payments cannot be made. 

İSTANBUL BEDAŞ

Bill payments can be made through the contractual bill payments step. If the agreement is entered at least 2 days before the payment due date, the payment of the bill is processed in that month. Agreement entry should not be made 1 day before the payment due date. In Bedaş bill payments, the “Garanti Automatic Bank Transfer” remark that previously appeared on the bill will not come up from now on. Payments of the industrial bills can be made through counters or automatic payments. Payments of overdue bills cannot be collected. 

İZMİR WATER AND SEWERAGE

Bill payments can be made through the contractual bill payments step. Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected. 

KABLONET

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. Agreement entry should not be made on the payment due date. Payments of overdue bills can only be made through the Delivery Channels channels.

KARADENİZ EREĞLİ WATER

Only contractual bill payments can be made. If the agreement is entered until the 1st of each month, the processing of automatic payments start the next month. Payments of overdue bills cannot be collected. 

KAYSERİ ELECTRICITY

Bill payments can be made through the contractual bill payments step. If the agreement is entered at least 2 days before the payment due date, the payment of the bill is processed in that month. Agreement entry should not be made 1 day before the payment due date. When an agreement entry is made, your bill will be paid through our bank after the “Garanti Automatic Bank Transfer” remark appears on your bill. If you have overdue debts from previous periods, the bill for the new period will not be sent to the bank until the debt is paid through Kayseri Electricity counters. After the debt is paid in full,  information regarding the payment order is sent to the bank. Payments of overdue bills cannot be collected.  

KAYSERİ WATER

Bill payments can be made through the contractual bill payments step. When an agreement entry is made, your bill will be paid through our bank after the “Garanti Automatic Bank Transfer” remark appears on your bill. Payments of overdue bills cannot be collected.  

KOÇ FIAT CONSUMER LOAN

If the consumer code contains less than 10 digits, leading  0 (zeros) must be added to create a 10-digit consumer code. Additionally, the user code starts with the letter N, therefore this letter must also be entered. (if it's N208522, then it should be entered as 000N208522). Payment of overdue bills can be made through branch counters.

KOÇ FİNANS CONSUMER LOAN

If the consumer code contains less than 10 digits, leading  0 (zeros) must be added to create a 10-digit consumer code. Additionally the Request code starts with the letters A, P, K, etc. Therefore these letters must also be entered. (if it's A142507, then it should be entered as 000A142507). Payment of overdue bills can be made through branch counters.

MANİSA WATER

Bill payments can be made through contractual bill payment entry or by installation number. If the bill information is displayed, automatic payment is processed, provided it is entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected.  

MERSİN SU

Bill payments can be made through contractual utility bill entry. Automatic payments of the bills are processed if the agreement is entered at least 2 days before the payment due date. Agreement entry should not be made 1 day before the payment due date. Payments of overdue bills and partial payments cannot be made. 

MEZİTLİ MUNICIPALITY WATER PAYMENTS

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. Payments of overdue bills cannot be made through counters.

ORDU WATER

Only contractual utility bill payments can be made. If the agreement is entered until the 1st of each month, the processing of automatic payments start the next month. Payments of overdue bills cannot be collected.  

TEDAŞ - İstanbul Anatolian Side

Bill payments can be made through the contractual bill payment step. If the agreement is entered at least 2 days before the payment due date, the payment is processed in that month. Agreement entry should not be made 1 day before the payment due date. Payments of overdue bills cannot be collected.

TEDAŞ ONLİNE

Only the payments of Çorum, Ankara, Zonguldak and Karadeniz Ereğli Tedaş subscribers can be made through automatic payments or counters. If the agreement is entered at least 1 day before the payment due date, the payment is processed in that month. Agreement entry should not be made on the payment due date. It is possible to make payments for overdue bills.

TEDAŞ TURKEY ELECTRICITY

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected.
Tedaş bills for ADANA, AFYON, ANTALYA, AYDIN, BALIKESİR, BATMAN, BOLU, BURSA, ÇANAKKALE, DENİZLİ, DİYARBAKIR, ELAZIĞ, ERZURUM, ESKİŞEHİR, GAZİANTEP, HATAY, ISPARTA, İZMİR, K.MARAŞ, KOCAELİ, KÜTAHYA, MALATYA, MANİSA, MUĞLA, RİZE, SAKARYA, SİLOPİ, SİVAS, ŞANLIURFA, TRABZON, TRAKYA (TEKİRDAĞ, EDİRNE, KIRKLARELİ), UŞAK, YALOVA can be paid through automatic payments or counters. Automatic payment of industrial bills is not possible for these cities. 

VDF LOAN INSTALLMENT PAYMENTS

Bill payments can be made through counters and automatic payments via Internet Banking and Alo Garanti. The customer number consists of 9 characters. If the information of the current bill is displayed on the screen, automatic payment of the bill is processed, provided the agreement is entered 1 day before the payment due date. It is possible to make payments for overdue bills.

VODAFONE

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. It is possible to make payments for overdue bills through counters at retail branches.

THURAYA

Automatic payments of the bills are processed if the agreement is entered at least 1 day before the payment due date. Payments of overdue bills cannot be collected.

TURKCELL

Automatic payments of the bills are processed if the agreement is entered at least 3 working days before the payment due date. Automatic payment is not possible for overdue contractual bills. Payment of overdue bills can only be made through branch counters.

TÜRK TELEKOM AŞ.

Phone bills and special device bills (Cable TV, Turpak, Pager, Mobile, Private Line, Telex, Teletext, Internet, Frame Relay, IsdnTri, etc.) of all cities in which we have a branch can be paid through counters.
Additionally, phone and special device bills of  cities in which we have a branch can be paid through automatic payments. If the agreement is entered until the 7th of the month, the payment of the bill is processed in that month. If entered after the 7th, the payments of the bills are processed starting from the next month.
The information of the bill with automatic payment order can be viewed at least 1 day before the payment due date.  A sufficient balance in the account must be maintained to cover the bill payment until 15:00. Payments of Türk Telekom bills cannot be collected in cities where we do not have a branch.

  1. How can I correct an incorrect transaction that I have performed? How can I get the receipt of the transaction that I have performed?

    For all your transactions except bill payments, tax payments, loading units and stock transactions, you can request correction by calling 444 0 333.

  2. Which transactions can I perform via Internet Banking? Is there a fee for these transactions? How can I pay my bills?

    TL 0,80 for money transfer transactions, regardless of the amount. TL 2,50 for EFT transactions and payments of other bank credit card debts regardless of the amount

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Telephone Banking:444 0 333 Alo Garanti