Help & Advice

What is Miles&Smiles?

The members of Miles&Smiles can earn miles from flights on Turkish Airlines and other Star Alliance member airlines, accommodations at program partner hotels, car rental companies and purchases that they make with their Shop&Miles credit cards, and use the miles accumulated in their account to get reward tickets for flights on Turkish Airlines and other Star Alliance member airlines and for companion tickets and upgrades on Turkish Airlines flights.

In the Miles&Smiles program, 4 different membership cards (Classic, Classic Plus, Elite, Elite Plus) are offered to members.

Classic Card

The entry level card Classic Card, in addition to providing convenience with self-service check-in and on-line check-in, offers benefits  such as priority on waiting lists, discount at program partner car rental companies and providing you with your special meal preference on your flight.

Classic Plus

Obtained upon earning 25.000 status miles in 12 months, Classic Plus, in addition to the benefits of the Classic Card, offers benefits such as check-in through Business Class counters for domestic flights, the use of the CIP lounge, reservation priority on domestic and international flights and the right for extra 10 kg baggage.   

Elite Card

Obtained upon earning 40.000 status miles in 12 months, Elite Card offers benefits such as check-in through Business Class counters for domestic flights, the use of the CIP lounge, twice the economy mile amount on Business Class flights, three times the economy mile amount on First Class flights, the right for extra 15 kg baggage, last-minute upgrades and 50% discount for the second passenger on purchased Business Class tickets. Additionally, members are provided with assistance from the information and reservation line, exclusive to members.

Elite Plus Card

Obtained upon earning 80.000 status miles in 12 months, Elite Card, in addition to all these benefits, guarantees seats up to 72 hours prior to the flight on domestic flights and up to 48 hours prior to the flight on international flights. Along with the right for extra 20 kg. Baggage, the Elite Plus members earn twice the miles on Business Class flights and three times the miles on First Class flights. Additionally, they take advantage of the exclusive information and reservation line. Receiving 2 upgrade gifts every year, the members can also present an Elite card to someone they want as gift and accumulate miles together with family members in an advance account and use them together.

  1. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

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Telephone Banking:444 0 333 Alo Garanti