Help & Advice

When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

If for any reason, the miles earned through a flight or a received service haven't been automatically recorded in the account, you can submit a query for the miles to be included in your account by entering the flight no, date of the flight, flight class, course and the ticket number on the “Enter Missing Miles” page.

  1. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

  2. How can I pay my credit card debt automatically?

    You can place an order for the credit card payment to be collected from your account.

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