Help & Advice

How can I earn miles with Shop&Miles, how can I use my miles?

  • With your Shop&Miles MasterCard, you earn 1 mile per 1 TL spending, and earn 1,5 miles per 1 TL spending in appeal, restaurant, travel, airline and tourism sectors.
  • You can earn more miles by using your Shop&Miles American Express Card; You can earn 15% with the Gold card, 25% or more with the Platinum or Prive card.
  • You earn extra miles on purchases you make at Shop&Miles program partners. (The rates to be earned vary based on the brands. For details you can look at the Program Partners page.)
  • For your purchases abroad with TL payments, you earn miles at the bank rate in effect on the bank entry date. If you have Shop&Miles Platinum or a higher card, you earn twice the miles on your purchases you make from choice brands abroad.
  • By recommending the Shop&Miles card to your loved ones, you can earn 250 miles when the card application is approved and earn an additional 250 miles on their first purchase.
  • You can earn an additional 250 miles by placing  an e-statement request.
  • You can earn extra miles by taking advantage of Miles for your Promise (Gift Miles).
  • You also earn miles from your flights on THY and Star Alliance member airlines and at Miles&Smiles Program partners.
  • You can also earn miles on your layaway purchases from merchants of the companies that are determined within the Shop&Miles Card program. For your layaway purchases, you earn miles equal to the installment amount in each installment period.
  • The purchases you make with both of your cards will be combined on a single statement. You can keep track of all the miles you have earned within a billing cycle through your statement.
  • The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date. You can use the miles accumulated in your Miles&Smiles card for flights on Turkish Airlines and all other Star Alliance member airlines.
  • The “Member Guide” that contains information regarding the destination equivalents of earned miles and the use of earned miles is sent to the members by THY. Additionally you can get information about Miles&Smiles through 444 0 849 THY Flight Line.
  1. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

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