Help & Advice

How can I create the visual of my Flexi Card?

You can determine your card visual by selecting one of the 6 different standard Flexi visuals. Or if you wish to choose a visual from the clipart images, you can do so from our printed clipart brochure, or via Internet Banking and 444 0 333 Alo Garanti.

You can also create your card visual by a photograph that you select yourself. For this, all you have to do is to submit your request via Internet Banking and upload the photograph you want into our website.

You can change your card visual anytime you want for a fee of TL 5. The same fee applies for both the standard visuals and the visuals created by you.

As the card visual, you can use a photograph that you have taken or a visual that would not constitute any problems in regards to the copyrights.

Visuals that will not be approved;

  • Visuals of renown people (E.g.: Musicians, sportsmen, cinema artists)* 
  • Visuals, logos, names that belong to establishments /products / services that are commercial brands (E.g.: Football, basketball teams, product visuals) 
  • Visuals, logos, names that belong to organizations (E.g.: Olympics, festivals, sports events)
  • Provocative, lewd, unethical visuals (lewd visuals, even if they are artistic images, will not be approved)
  • Visuals, scripts, slogans that have usufructs or registered patents.
  • Brands registered by an artist or an institution
  • Renown cartoon characters, mascots
  • Political statements, logos, symbols, slogans
  • Visuals that contain racism, discrimination, violence
  • Visuals that defile sacred values
  • Visuals that are considered as personal advertisement (E.g: The person's business card)
  • Telephone numbers and e-mail addresses
  • Illegal visuals

* Photographs taken together with renown people can be used as the card visual. 

If you do not upload your card visual within 3 days or your photograph is not approved, the standard visual that you have selected as your 2nd option is sent to you.

The format of the visual must be JPEG (.jpg, .jpeg) or Bitmap (.bmp).
The size must not exceed 3Mb.
The size of the picture must be at least 1050x672.

The visual of your card is renewed by your current card visual. 

  1. I receive my account summary late / don't receive my account summary. How can I keep track of my debt to prevent late payments?

    Your account summary is sent to your statement address the day after the account statement date.

  2. What are the features of Flexi?

    Flexi enables you to earn installments and bonus everywhere Bonus Card is accepted.

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Telephone Banking:444 0 333 Alo Garanti