Help & Advice

How are the flight miles calculated? How can I earn miles on my purchases abroad?

You can calculate the mile amounts to be earned after flights with purchased tickets by visiting the Miles&Smiles website and going into the “Miles To Be Earned On Your Flights” page under the “Flights and Miles” section.

For your purchases abroad with TL payments, you earn miles at the bank rate in effect on the bank entry date. For your purchases abroad with USD payments, you earn miles over the USD purchase amount. 

  1. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?

    The Shop&Miles miles are automatically recorded in your Miles&Smiles membership account within (2) days following your statement date.

  2. How Can I Get Assistance If a Problem Arises While Using Internet Banking?

    If you need help or want to get detailed information about internet banking, you can call 444 0 333 Alo Garanti and press 9 for English, then follow appropriate steps.

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Telephone Banking:444 0 333 Alo Garanti