Help & Advice

I receive my account summary late / don't receive my account summary. How can I keep track of my debt to prevent late payments?

Your account summary is sent to your statement address the day after the account statement date.  To receive your statements on time, you need to make sure that your address registered with our bank is complete and up-to-date.
Additionally, you can find out your monthly debt information through the following alternatives;

  • Garanti Paramatiks 
  • 444 0 333 Alo Garanti options 3 and 2 respectively
  • Garanti Online Banking
  • Garanti Branches
  • By typing EKSTRE, leaving a space, entering the last 4 digits of your credit card number and sending it to 3340 via SMS from your mobile phone
  • By making a definition through the Online Banking Definitions – Garanti Reminder step or 444 Alo Garanti to regularly receive your statements via e-mail, fax or as SMS to your mobile phone. 


  1. What is the notification fee?

    SMS and mail notifications are sent to inform you regarding your debt and the payment due date, and a fee of TL 1,25 is charged for each notification.

  2. How can I pay my credit card debt automatically?

    You can place an order for the credit card payment to be collected from your account.

Other ways to get helpOther ways to get help

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Telephone Banking:444 0 333 Alo Garanti