Help & Advice

Frequently Asked Questions

Questions about Miles&Smiles credit card:

  1. How can I pay my credit card debt automatically?
  2. What is the difference between Turkish Airlines Frequent Flyer Program Miles&Smiles and Miles&Smiles credit card
  3. When do the miles I earn through my purchases with Shop&Miles entered into my Miles&Smiles membership account? What do I have to do for my miles that haven't been entered into my account?
  4. Can I transfer the miles on my supplementary card to my main card?
  5. What is the difference between Miles&Smiles MasterCard and Miles&Smiles American Express?
  6. What are the interest rates for credit cards?
  7. How can I access my Miles&Smiles account? How can I combine several Miles&Smiles accounts?
  8. How are the flight miles calculated? How can I earn miles on my purchases abroad?
  9. How can I access the information in regards to the miles I have used? Who earns the miles if I purchase a ticket in someone else's name? Is there a restriction in regards to using the miles?
  10. How can I find out my customer number?
  11. What is a Priority Pass Card? How can I get it?
  12. Will the miles that I have accumulated with Shop&Miles be transferred to my new Miles&Smiles credit card?
  13. How much is the annual membership fee?
  14. Where and for whom can I apply for a supplementary card? Do supplementary cards benefit from the same features?
  15. How can I enter my flight miles into my account? From which flights I can't earn miles?
  16. For how long more can I use my Shop&Miles credit card. Do I have to apply for Miles&Smiles credit card?
  17. How can I earn miles with my Miles&Smiles credit cards
  18. In addition to my Miles&Smiles credit card expenditures, where else can I earn miles
  19. Do I have to pay in full for the purchases I make abroad?
  20. What is Priority Pass Card, how can I get it?
  21. What is express limit (Consumer loan limit)?
  22. Do I have to make my payments at the same place where I applied for my credit card?
  23. Till what time on the payment due date do I have to make a payment?
  24. When I place an automatic order from my credit card for my Turkcell bill, will it be reflected as a cash advance transaction or a regular purchase?
  25. What do I have to do if my credit card is lost or stolen?
  26. How can I earn miles with Shop&Miles, how can I use my miles?
  27. How can I increase the miles I earn in addition to Shop&Miles?
  28. What is Miles in Advance and Gift Miles (Miles for Your Promise)? Can I get a reward ticket as soon as I get my Miles&Smiles credit card?
  29. What is a companion ticket and upgrade?
  30. Can I get information about the Supplementary Cards?
  31. How can I view my accounts or credit cards on Internet Banking? What is the time period for which I can view my account activities online? How can I find out the result of my overdraft account application?
  32. How can I pay for purchases I make abroad using my credit card?
  33. I want to make my credit card payments from another bank. What bank and branch code do I have to select?
  34. What is the notification fee?
  35. How can I close my card for use in Mail Order transactions (online and phone shopping)?
  36. How can I make payments for my supplementary card?
  37. What is Miles&Smiles?
  38. How can I use the miles I have earned
  39. Which information regarding my credit cards can I change or correct via Internet Banking? Can I pay my other bank credit card debt?
  40. What is an account summary?
  41. How can I change my account statement date?
  42. Where can I make my credit card payments?
  43. What should be taken into consideration when purchasing free tickets with miles?
  44. How can I get my card PIN? How can I get my card’s expiry date?
  45. What is a status upgrade
  46. What is Internet Banking password? How can I get my Internet Banking password?
  47. How can I increase the limit of my credit card?
  48. Can I receive my account summary via fax or e-mail?
  49. I receive my account summary late / don't receive my account summary. How can I keep track of my debt to prevent late payments?
  50. What do I have to do if my credit card is lost or stolen?
  51. What are the features of Shop&Miles Virtual Card, How can I generate one?
  52. Priority Pass Card nedir, nasıl alabilirim?
  53. Are the PIN, limit, billing cycle and the fee of my Miles&Smiles credit cards same with those of my Shop&Miles?
  54. How does the limit of my supplementary card determined? Can I lower its limit?

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