Technical Issues


Is your web browser up-to-date?

About Browsers

To take advantage of Internet Banking services effectively, using up-to-date browsers is extremely important. Having an out-of-date browser may cause problems when using Internet Banking.

You can log in to Internet Banking with all browsers that comply with valid and up-to-date security standards without any problems, and perform all your banking transactions quickly and easily.

* Therefore, if you are using old version, please update your browser through the official website of the relevant software provider.

Microsoft has ended support for Internet Explorer version 8, 9, and 10 as of January 12. We recommend you to immediately update the version of your browser by clicking the link below.

You can find out the version you are using through the “About” link under the “Help” menu of your browser

  • For the Microsoft Internet Explorer official website, click here.
  • For the Mozilla Firefox official website, click here.
  • For the Apple Safari official website, click here.
  • For the Opera official website, click here.
  • For the Google Chrome official website, click here.

About Main Menu

You can download Adobe Flash Player, which you must have on your computer in order to use more smoothly, for free through this link.

If you are still experiencing problems despite having installed Flash Player, you can check your Flash program with the link below. If you cannot see the text “Flash Settings are Correct” on the page that comes up, there may be a problem with your Flash program and may have to install it again. To install Flash Player for free, click here.

  • To test Flash, click here.
  • To download the free Flash Player, click here.

Related Information

Use Internet Banking, and get the most out of it...Use Internet Banking, and get the most out of it...

Help and AdviceHelp and Advice

  • How Can I Define Garanti Internet Banking?

    If you have a valid Garanti Bank Credit Card or Paracard, it can be defined through, 444 0 333 Alo Garanti or Garanti ATM. If you do not have valid mentioned products, it can also be defined via our branches. Find out more

  • How Can I Log in to Garanti Internet Banking?

    In order to log in to internet banking safely, your Customer Number or National ID number of TC must be entered prior to *password. You can complete your login via *pin which is a disposable number to use while logging in to internet banking after you enter your password and it is sent to your mobile phone by SMS. Find out more

  • Why do I get a mesage that says “The internet site you are trying to view uses a certificate that was signed by an unknown authority. This page cannot be displayed”?

    The browser you are using is Internet Explorer version 3.xx. Find out more

  • Why do I get a message that says "Your accounts are closed for use in Online/Mobile Banking".

    The reason you get this message in Internet Banking or Mobile Banking is that you have entered your PIN incorrectly for multiple times. Find out more